The message says: "Unable to import 2002 items from /home/santiago/Music Music was unable to import 2002 items. The files may be damaged."

It imports some files but the rest it doesn't, the files are not corrupt.

I have elementary OS in a partition in my SSD along side Windows 10 in another partition. I use a 1TB NTFS hard disk for my files.

2 Answers 2


Do you know which files were not imported? This could be an issue of missing codecs and a confusing error message (for example .wma instead of .mp3 or .ogg).

You can try to install additional codecs to play some non-free media formats by installing Restricted Extras via Terminal as follows:

sudo apt-get install ubuntu-restricted-extras

If that doesn't work you could also try to install additional gstreamer plugins.

See also: How can I play .wma files with Music?

  • Hi quassy! The link you have provided also installs ubuntu-restricted-extras, am I missing something?
    – Ravan
    Jan 3, 2016 at 2:26
  • No, that was just a reference as to how I came up with installing restricted extras.
    – quassy
    Jan 3, 2016 at 23:42

I had the same problem, it was indeed a matter of missing codecs for the open format files were imported. However I did not want to install ubuntu-restricted-extras since those included several plugins I'd rather not install right now as flash and java.

I solved this by sudo apt-get install gstreamer1.0 which installed a few libs and plugins.

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