So I installed Elementary OS and its really great, but I have a big issue with it.

The whole system crashes or freezes (no cursor movement or ctrl + alt + f1) when watching video with the "Video" application or when I try to connect to my SMB server. Before that I had issue with shutdown/hibernate/restart, so I searched around and deleted the "quite splash" part in the GRUB, which helped with the shutdown/hibernate/restart problem.

Here is the output for dmesg: http://pastebin.com/Hrk1ydmX

Thanks in advance!

1 Answer 1


I managed to solve the problem by disabling the USB 3.0 support in the notebook's BIOS.

Note: This also made the "quite splash" edit obsolete.

  • How does USB affect internal DVD player? I have in my computer internal slot for DVDs and every time I run it, it works for some time and then suddenly freezes computer. Disabling USB 3.0 doesn't solve it :< I've checked DVDs playing with Videos app and VLC - it freezes in both apps
    – Dysproz
    Commented Jan 1, 2017 at 14:13
  • can you make this as answered please
    – pretz
    Commented Mar 1, 2017 at 16:45

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.