I am getting the following error message when I try to report a problem via the about window in Files (same with other default apps)

"The problem cannot be reported:

This is not an official elementary package. Please remove any third party package and try again."

What does this mean? If I don't have the official package, how did it become unofficial?


check your software ppas with "Software and Updates" utility and make sure you have all the ubuntu ppa's and Elementary's launchpad ppas (aka stable package).


I've reproduced this, so it is likely a bug. You can track its status at:


Please subscribe to the ticket in case the devs need more information or help testing a fix.

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