I'm running Hera 5.1.7 on a Lenovo Thinkpad. This morning when I turned on my computer the Wifi Settings were gone completely. I've tried restarting the computer and the wifi settings are still missing.

When I run sudo lshw -C network, the output is

*-network UNCLAIMED
  description: Network controller
  product: Wireless 8265 / 8275
  vendor: Intel Corporation
  physical id: 0
  bus info: pci@0000:02:00.0
  version: 78
  width: 64 bits
  clock: 33MHz
  capabilities: pm msi pciexpress bus_master cap_list
  configuration: latency=0
  resources: memory:ee2200000-ee201fff
  description: Ethernet interface
  product: Ethernet Connection (4) I219-V
  vendor: Intel Corporation
  physical id: 1f.6
  bus info: pci@0000:00:1f.6
  logical name: enp0s31f6
  version: 21
  serial: 98:fa:9b:33:22:e8
  capacity: 1Gbit/s
  width: 32 bits
  clock: 33MHz
  capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 1000bt-fd autonegotiation
  configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=3.2.6-k firmware=0.1-4 latency=0 link=no multicast=yes port=twisted pair
  resources: irq:146 memory:ee300000-ee31ffff
  • I ran this and received the following message, linux-headers-4.15.0-156-generic is already the newest version (4.15.0-156.163). The wireless settings are still unavailable.
    – Clayton
    Sep 9, 2021 at 23:15
  • First remove bcmwl-kernel-source if you have already installed. Then run sudo apt-get install linux-headers-$(uname -r). After this install the bcmwl-kernel-source again Sep 13, 2021 at 13:23
  • Thanks for the help @shrestha_aj I followed those steps and after trying to install bcmwl-kernel-source I got the following error - modprobe: ERROR: could not insert 'wl': Required key not available
    – Clayton
    Sep 21, 2021 at 0:45

1 Answer 1


Connect a lan cable and install your wifi drivers:

sudo apt install linux-headers-generic-hwe-18.04 firmware-b43-installer

By the way, you can update to elementary 6 if you want. The solution for elementary 6 is:

sudo apt install linux-headers-generic-hwe-20.04 firmware-b43-installer
  • Thanks @maccer, do you know why/how the wifi drivers were dropped? I've been running Hera without issues for years now.
    – Clayton
    Sep 8, 2021 at 20:31
  • After running sudo apt install linux-headers-generic-hwe-18.04 firmware-b43-installer and rebooting my system, the wireless settings are still not visible. Here is the output from sudo lshw -C network is the same as before.
    – Clayton
    Sep 9, 2021 at 23:12

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