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this is what it looks like when i run an mp4 file

im not sure how to get logs or code and stuff as im new to linux but i really need help. this isn't the file because i have tried it will multiple files and i've tried those files on other devices. any help is much appreciated :)

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Mayeb install some media codecs:
apt install ubuntu-restricted-extras libavcodec-extra

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You can try typing this command in a terminal.

sudo apt-get remove gstreamer1.0-vaapi

This is the solution that has worked for me.

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