Recently I installed Elementary OS Hera on my Dell XPS 9570 and it seemed to be working perfectly fine until I ran into this problem: my keyboard is not responding in Greeter and I cannot login into the system. CTRL+ALT+F2 does not work too. Mouse and OS seem to be working fine.

Being a complete beginner here I suppose I need to reinstall input drivers, but I have no idea how to do that without keyboard.

Is there a way to fix this without reinstalling the system?

  • Can you plug in a USB keyboard to troubleshoot it?
    – Segfault
    Commented Apr 13, 2020 at 15:06
  • @Segfault Yes. The external keyboard is not responding as well.
    – Godfryd
    Commented Apr 13, 2020 at 18:21

1 Answer 1


After a day of suffering, I finally managed to find a solution. These are the steps that you want to do if you have a similar problem:

  1. Boot into Elementary OS live USB.
  2. Mount root partition and proc, dev, sys subsystems of the installed OS.
  3. Start bash with chroot /mnt/hdd /bin/bash command. /mnt/hdd is your mount.
  4. Copy resolv.conf from live usb to mount.
  5. Install Xserver package sudo apt install xserver-xorg-input-all.
  6. Reboot.

My keyboard started working normally after that. I was following this answer.

  • thanks. just for the sake of completness, to copy resolv.conf use cp /etc/resolv.conf /mnt/hdd/etc/resolv.conf from a non chrooted shell. Commented Sep 27, 2020 at 13:14

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