to whom it may concern, my mail has been asking to authenticate every time and I do but it wont let me in even with the correct password. it works on my phone but not my laptop. what do i need to do please? thank you in advance Christina Smith phone since I can't get into my email 1-619-832-6756

  • 1
    This will need more information to help solve. Who is your email provider? And do you have 2 factor authentication set on your email account?
    – Glenntf
    Jul 20, 2019 at 20:07

2 Answers 2


For Gmail, you might have to get an "App Password". You can get this by going to

"Manage your Google account" > "Security" > "Signing in to Google" > "App Password"

Finally, use the password they provide to login to your account instead of you regular password.


This may be due to security level of your email app not being considered high enough by your email provider (such as Gmail). If that is the case, you may want to try to solve this issue using the strategies described here.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.