I have a Brother MFC-7362N multi-function printer/scanner/copier on my local network. The Brother printer/scanner definitely works as I can print and scan from Windows and macOS on other machines.

I am running Elementary OS 5.0 Juno on a Lenovo Thinkpad T430s.

I followed the Linux install instructions from the Brother site here. My device is listed as a brscan4 device. The final step in the list to confirm the installation indicates that installed correctly. I can ping the Brother printer/scanner from the command line.

However, "Simple Scan" says no device can be found. As does scanimage when run from the command line.

I am very new to elementary OS, and to Linux, so I am not even sure what the next step is to try and diagnose the problem.

Where should I be looking next to try and find out which part is missing/not configured correctly?

  • Hi CMZ, welcome to eOS SE. Your participation is much appreciated. I have added a tag your post so that other easily find your question when they are searching for the same topic.
    – Hasan
    Jan 7, 2019 at 9:29
  • Unfortunately I don't have a brother printer so I can't check it on my computer.
    – Hasan
    Jan 7, 2019 at 12:14
  • I'm having the same issue. I can print but cannot scan. Unfortunately I already used this method provided by your answer to install my drivers....
    – phrogg
    Jun 20, 2019 at 10:04

1 Answer 1


The solution was to install all of the necessary components - doh!

The Linux instructions on the Brother web site were not clear enough for me.

The missing step was here. Following the steps there got printing and scanning working correctly.

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