3

I have a Brother MFC-7362N multi-function printer/scanner/copier on my local network. The Brother printer/scanner definitely works as I can print and scan from Windows and macOS on other machines.

I am running Elementary OS 5.0 Juno on a Lenovo Thinkpad T430s.

I followed the Linux install instructions from the Brother site here. My device is listed as a brscan4 device. The final step in the list to confirm the installation indicates that installed correctly. I can ping the Brother printer/scanner from the command line.

However, "Simple Scan" says no device can be found. As does scanimage when run from the command line.

I am very new to elementary OS, and to Linux, so I am not even sure what the next step is to try and diagnose the problem.

Where should I be looking next to try and find out which part is missing/not configured correctly?

3
  • Hi CMZ, welcome to eOS SE. Your participation is much appreciated. I have added a tag your post so that other easily find your question when they are searching for the same topic.
    – Hasan
    Jan 7, 2019 at 9:29
  • Unfortunately I don't have a brother printer so I can't check it on my computer.
    – Hasan
    Jan 7, 2019 at 12:14
  • I'm having the same issue. I can print but cannot scan. Unfortunately I already used this method provided by your answer to install my drivers....
    – phrogg
    Jun 20, 2019 at 10:04

1 Answer 1

1

The solution was to install all of the necessary components - doh!

The Linux instructions on the Brother web site were not clear enough for me.

The missing step was here. Following the steps there got printing and scanning working correctly.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.